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Returns & Refunds Policy

Effective date: October 16, 2026.

Cancel or change an order

You can cancel your order or change the shipping address within one hour of placing it. Contact us as soon as possible. After that hour, your order has usually been sent to our fulfillment partner; we will try to cancel it, but we cannot guarantee it. If it has already shipped, you can return it under this policy.

We cannot change the items in an existing order. To change items, cancel the order (within one hour) or place a new order.

Returns for any reason (change of mind)

  • You may return products within 30 days of delivery if they are unopened, unused, and in their original condition.
  • You pay the return shipping cost.
  • The original shipping fee ($7.99) is not refundable.
  • After we approve your return, we will email you return instructions and a return number. Items are returned to our fulfillment partner's U.S. returns center.
  • Once your return is received and inspected, we will refund the price of the returned products to your original payment method.
  • If you return only part of an order, we refund the price of the products you return.

Opened or used products cannot be returned for change of mind. If a returned product is found to have been opened or used, we will not issue a refund, and the product will not be sent back to you.

Defective, damaged, or wrong items

If your product arrives defective, damaged, or is not what you ordered:

  1. Contact us within 30 days of delivery and include photos of the bottle, the label, and the problem.
  2. We will email you return instructions. Return shipping is on us. If you are asked to pay postage yourself, we will reimburse it with your receipt, up to $15.
  3. As soon as your return has a tracking number, we will send a replacement or issue a full refund, including the original shipping fee — whichever you prefer.

Exchanges

We do not offer direct exchanges. Please return the product under this policy and place a new order.

Refunds

  • Refunds go back to the original payment method (card, Apple Pay, Google Pay, Airwallex Pay, or PayPal).
  • Once we issue a refund, your bank or PayPal usually takes 5–10 business days to show it.
  • If a refund cannot be completed (for example, your card was closed), we will contact you to arrange another way to refund you.

How to start a return

Email services@apgo.com.tw or use the contact form on our website. Please include your order number if you have it. We reply within 2 business days.