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Shipping Policy

Effective date: October 16, 2026.

Where we ship

We currently ship only to addresses in the 48 contiguous United States and the District of Columbia.

We are not able to ship to:

  • Alaska, Hawaii, Puerto Rico, or other U.S. territories
  • P.O. boxes
  • Military addresses (APO, FPO, DPO)

Shipping cost

Shipping is a flat $7.99 per order, no matter how many items are in your order. Shipping is by standard ground service.

When your order ships

  • After you place your order, you have one hour to contact us to cancel it or change the shipping address.
  • After that hour, your order is sent to our fulfillment partner, Amazon, and usually ships from a U.S. fulfillment center shortly after.
  • Most orders arrive within 3–5 business days. Delivery times are estimates, not guarantees, and may be longer during peak season (mid-October through mid-January) or because of carrier delays.

Tracking

When your order ships, we will email you the tracking number. Larger orders may arrive in more than one package; we will send a tracking number for each package.

Address accuracy

We check every address at checkout. If a package is returned to us because the address you entered was incorrect or incomplete, we will refund the product price (the original shipping fee is not refundable), and you are welcome to place a new order with the correct address. If the address problem was our mistake, we will reship your order at no cost.

Lost, damaged, or not received

  • Damaged in transit or wrong item: Contact us within 30 days of delivery with photos of the bottle, the label, and any damage. We will send you return instructions at our cost and then send a replacement or a full refund. See our Returns & Refunds Policy for details.
  • Lost in transit: If tracking shows your package is lost, contact us and we will send a replacement or a full refund, at your choice.
  • Marked as delivered but not received: Please allow 2–3 days, as packages are sometimes marked delivered early, and check with neighbors and your building's mail room. If you still cannot find it, contact us and we will help.

Contact us

Email services@apgo.com.tw or use the contact form on our website. We reply within 2 business days.